Pre-Information Form

Under Law No. 6502 on Consumer Protection · Last updated: 04.06.2026

Under Law No. 6502 on Consumer Protection and the Regulation on Distance Contracts

1. Seller / Service Provider Information

Title:

VİBECORE TURİZM SEYAHAT ACENTASI VE DİJİTAL HİZMETLER TİCARET LİMİTED ŞİRKETİ

Address:

Beldibi Mah. Belmar Sk. No:9/1 İç Kapı No:4, Marmaris / Muğla / Türkiye

Tax Office: Marmaris Tax Office

Tax Number: 9251328389

Trade Registry No: 12686

Email: support@vibeguideapp.com

Phone: +90 530 828 76 96

Working Hours: Weekdays 09:00 – 18:00 (UTC+3)

2. Role of VibeGuide

VibeGuide is a digital tourism platform that enables users to make bookings with verified guides and tour providers.

Some services offered through the platform may be provided directly by VibeGuide, while others may be carried out by independent licensed tourist guides, travel agencies that are members of TÜRSAB, or business partners.

Which service provider delivers the booking is indicated on the booking screen.

3. Essential Characteristics of the Service

The following services may be offered through the platform:

VibeNow (Instant Guide Matching)
VibeSquad (Shared Group Experiences)
Private Tours (Private Guided Tours)
Cultural and Historical City Tours
Gastronomy and Local Experiences
Museum and Heritage-Site Tours
Themed Walking and Discovery Programmes

For each service, the following are shown to the user before the booking is completed:

date,
time,
duration,
meeting point,
guide language,
participant limits,
included services,
excluded services,
special participation conditions.

4. Total Price and Additional Costs

The total service price, including taxes, is shown to the user before payment is completed.

Unless expressly stated otherwise, the following costs are not included in the prices:

Museum and heritage-site entrance fees
Transport costs
Food and beverages
Personal expenses
Third-party service-provider fees

5. Payment and Provision of the Service

Payment is processed through secure payment infrastructures.

After the booking is completed, a booking confirmation is sent to the user via in-app notification and/or email.

The service is provided at the date, time, and meeting point specified in the booking.

6. Attendance and Meeting Point

The user must be present at the meeting point at the date and time specified in the booking.

If the user does not attend at the specified time, or the guide cannot reach them within a reasonable waiting period, the booking may be deemed unused and a refund right may not arise.

7. Non-Attendance of the Guide or Service Provider

If the guide or service provider is unable to carry out the booking, VibeGuide may offer one of the following:

alternative guide,
alternative date,
equivalent experience,
or a full refund.

8. Group Experiences and Minimum Participation

Some group experiences may be subject to reaching a minimum number of participants.

If sufficient participation is not reached, VibeGuide may offer one of the following:

alternative date,
alternative experience,
or a full refund.

This is notified to the user as soon as possible.

9. Weather Conditions and Force Majeure

If the service cannot be carried out as planned due to adverse weather, decisions of official authorities, security risks, natural disasters, transport disruptions, or other force-majeure events, the programme may be modified, postponed, or cancelled.

In such cases, the user is offered an alternative solution or an appropriate refund option to the extent possible.

10. Museums and Third-Party Services

The working hours, entry rules, fees, and operational conditions of museums, heritage sites, transport companies, or other third-party service providers may change outside VibeGuide's control.

Programme updates arising from such changes may be communicated to the user where deemed necessary.

11. Guide Language and Operational Changes

The guide language specified during booking is provided subject to guide availability and operational conditions.

Where unavoidable, an equivalent language option, an alternative guide, or a suitable solution may be offered.

12. Minors

Users under the age of 18 may use the services only when accompanied by their parents, legal representatives, or a responsible adult.

13. Conduct and Safety Rules

Participants are obliged to refrain from behaviour that negatively affects the safety, comfort, and experience of other users, guides, and service providers.

The service provider or VibeGuide may refuse a participant's continued participation in the following cases:

Aggressive or threatening behaviour
Actions that endanger safety
Activities contrary to the law
Behaviour that seriously obstructs the conduct of the experience

In such cases, a refund may not be issued.

14. Health and Physical Fitness

Participants are responsible for assessing the physical conditions and requirements of the experience they book.

Users participating in experiences involving physical activity such as walking, outdoor activities, historical-site visits, or similar must ensure their health condition is suitable for participation.

Where necessary, users should share important information about their health condition with the service provider.

15. Right of Withdrawal

Under Article 15 of Law No. 6502 and the Regulation on Distance Contracts, there is no statutory right of withdrawal for tourism and leisure services to be performed on a specific date or period.

Therefore, the statutory right of withdrawal does not apply to dated tours and experiences that have been booked.

16. Cancellation and Refund Policy

As part of its customer-satisfaction approach, VibeGuide may apply the following cancellation policy:

Full refund for cancellations made 24 hours or more before the experience starts
No refund for cancellations made less than 24 hours before
Full refund for cancellations caused by the guide or VibeGuide
Case-by-case assessment in force-majeure situations

The Cancellation & Refund Policy applies for the current conditions.

17. Limitation of Liability

Participants are responsible for taking part in the service considering the physical conditions of the experience they book and their personal health condition.

To the extent permitted by the relevant legislation, VibeGuide does not accept liability for:

loss of users' personal belongings,
accidents caused by users,
disruptions caused by third-party service providers,
damages arising from users' own fault or negligence.

This article does not remove consumers' mandatory rights arising from applicable legislation.

18. Complaints and Dispute Resolution

Complaints and requests may be sent to the following contact address:

[support@vibeguideapp.com](mailto:support@vibeguideapp.com)

In the event of a dispute, Consumer Arbitration Committees and Consumer Courts have jurisdiction within the monetary limits set by the Ministry of Trade.

Applications may also be made through the TÜBİS system via e-Devlet.

19. Acknowledgment

By completing the booking, the buyer declares that they have read, understood, and electronically accepted this Pre-Information Form.

This Pre-Information Form is an integral part of the Distance Sales Agreement.