1. Company Information
VibeGuide is operated by VibeCore Turizm ve Dijital Hizmetler İnternet Acentacılığı Ticaret Limited Şirketi, Türkiye.
- Support: support@vibeguideapp.com
- Privacy: privacy@vibeguideapp.com
- Legal: legal@vibeguideapp.com
- KVKK Requests: support@vibeguideapp.com
- Website: www.vibeguideapp.com
2. Scope of This Privacy Policy
This Privacy Policy applies to:
- The VibeGuide mobile application
- The VibeGuide website
- Booking and reservation systems
- Customer support communications
- Guide onboarding and verification systems
- Payment processing
- Analytics and operational services
- Marketing communications where permitted
3. Information We Collect
A. Information You Provide
When you create an account, make a booking, contact support, apply as a guide, or use our services, we may collect:
- Full name
- Email address
- Phone number
- Nationality or preferred language
- Profile photo (optional)
- Booking information
- Travel preferences
- Messages sent through the platform
- Support requests
- Verification information where applicable
B. Authentication Information
When signing in through email, Google, Apple, or other supported providers, we may collect authentication identifiers, email verification status, secure login credentials, and OAuth-related authentication information. Passwords are encrypted or securely handled by authentication providers and are not stored in plain text.
C. Payment Information
Payments may be processed through secure third-party payment providers. VibeGuide does not store complete credit card or debit card details on its own servers. Payment providers may collect billing information, payment status, transaction identifiers, fraud prevention information, and refund and authorization details.
D. Guide Verification Information
Guides may be required to provide government-issued identification, tourist guide license information, verification photos, and payment information. This information is collected solely for identity verification, legal compliance, fraud prevention, operational security, and payment processing.
E. Location Information
With your permission, VibeGuide may collect approximate or precise location information to match travelers with nearby guides, enable instant experiences, improve booking coordination, support operational safety features, and facilitate live experiences. Background location access may be used only for guides who voluntarily activate availability features. Users may manage location permissions through their device settings at any time.
F. Device & Technical Information
We may automatically collect device type, operating system, IP address, browser type, app version, language settings, device identifiers, push notification tokens, crash reports, diagnostic information, and usage and interaction data.
G. Communications & User Content
We may collect information shared through in-app messages, customer support conversations, reviews and ratings, feedback submissions, and booking-related communications.
4. How We Use Information
We may use information to:
- Create and manage user accounts
- Process bookings and reservations
- Match travelers with guides
- Process payments and refunds
- Verify guide eligibility and identity
- Provide customer support
- Prevent fraud, abuse, and unauthorized activity
- Improve platform functionality and user experience
- Analyze usage trends and operational performance
- Send booking confirmations and service notifications
- Personalize experiences and recommendations
- Maintain platform safety and trust
- Comply with legal, regulatory, tax, and accounting obligations
5. Guides & Independent Service Providers
VibeGuide operates as a digital marketplace and coordination platform. Guides, tour providers, and experience providers available through VibeGuide may operate as independent service providers and are responsible for their own services, conduct, and legal obligations. In order to facilitate bookings and experiences, certain information may be shared with assigned guides or providers, including traveler first name, booking information, meeting details, language preferences, necessary contact information, and tour-related preferences where relevant. Providers are expected to process information responsibly and in accordance with applicable laws.
6. VibeSquad & Shared Experiences
For shared group experiences such as VibeSquad, limited profile information such as first name and profile photo may be visible to other participants within the same group experience. This visibility is limited to participants involved in that specific experience. Information is not publicly displayed outside the relevant booking or group.
7. Trip Sharing Features
If you use trip-sharing features, VibeGuide may generate temporary links allowing selected recipients to view limited live trip information during an active experience. These links expire automatically after the experience ends, may be revoked at any time, and are intended solely for safety and coordination purposes.
8. Analytics, Cookies & Tracking Technologies
VibeGuide may use cookies, SDKs, analytics tools, and similar technologies to keep users logged in, improve platform performance, analyze aggregated usage trends, monitor crashes and technical issues, improve operational reliability, detect fraud and abuse, and remember preferences and settings. Technologies and providers may include Firebase, Google Analytics, crash reporting services, performance monitoring tools, and secure hosting and infrastructure providers. Users may manage cookies and tracking preferences through browser or device settings. Some features may not function properly if certain technologies are disabled.
9. Legal Bases for Processing
Depending on your location and applicable law, we may process information based on:
- Performance of a contract
- Legitimate business interests
- Compliance with legal obligations
- User consent
- Fraud prevention and platform security
- Protection of users and operational safety
10. International Data Transfers
Your information may be processed or stored in countries outside your country of residence. Some technology providers used by VibeGuide may operate internationally, including in the European Union and the United States. Where required, VibeGuide implements commercially reasonable safeguards designed to protect transferred information in accordance with applicable laws.
11. Data Retention
We retain information only for as long as reasonably necessary for platform operations, booking and transaction records, legal and tax obligations, fraud prevention, dispute resolution, security and safety purposes, and regulatory compliance. Certain records may be retained for longer periods where required by applicable laws or legitimate business obligations.
12. Account Deletion & User Rights
Users may request deletion of their account and personal information through in-app account deletion tools where available, the account deletion page, or by contacting privacy@vibeguideapp.com. Depending on applicable laws, users may have rights to access personal information, correct inaccurate information, request deletion, withdraw consent, restrict certain processing, object to certain uses of data, and request data portability.
Some information may be retained where legally required, including records related to tax and accounting obligations, fraud prevention, payment disputes and chargebacks, safety investigations, and regulatory compliance. Residual backup copies may remain temporarily for security and operational continuity purposes.
13. Security
We implement commercially reasonable technical, administrative, and organizational safeguards designed to protect information against unauthorized access, misuse, disclosure, alteration, or destruction. Security measures may include encrypted connections (HTTPS/TLS), authentication protections, access controls, infrastructure security monitoring, and fraud prevention systems. However, no online platform or digital transmission method can be guaranteed to be completely secure. Users are responsible for maintaining the confidentiality of their login credentials and devices.
14. Children's Privacy
VibeGuide is not intended for independent use by individuals under the age of 18. Users under 18 may only participate under the supervision and responsibility of a parent or legal guardian where permitted by applicable law. We do not knowingly collect personal information from children without appropriate authorization. If you believe a minor has used the platform improperly, please contact us immediately.
15. Third-Party Services & Links
VibeGuide may contain links to third-party websites, services, maps, payment systems, or external platforms. We are not responsible for the privacy practices, content, security, or policies of third-party services. Users should review the applicable policies of external providers before interacting with them.
16. Marketing Communications
Where permitted by law, VibeGuide may send promotional emails, product announcements, feature updates, and marketing notifications. Users may opt out of marketing communications at any time. Service-related communications including booking confirmations, payment receipts, support messages, safety alerts, and operational notifications may still be sent where necessary for the provision of services.
17. Compliance With Laws
VibeGuide aims to comply with applicable privacy and consumer protection regulations, including where applicable:
- KVKK (Türkiye)
- GDPR (European Union)
- Google Play User Data Policies
- Apple App Store Privacy Requirements
18. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updated versions will be published at www.vibeguideapp.com/privacy. For significant changes, we may provide additional notice through the app, website, or email where appropriate. Your continued use of VibeGuide after updates become effective constitutes acceptance of the revised Privacy Policy.
19. Contact Us
For privacy-related requests, questions, or concerns:
- Privacy Team: privacy@vibeguideapp.com
- KVKK Requests: support@vibeguideapp.com
- General Support: support@vibeguideapp.com
- Legal Matters: legal@vibeguideapp.com
- Website: www.vibeguideapp.com