Security & Payments

Secure booking. Transparent pricing. Reliable tourism operations.

VibeGuide is operated by a registered tourism company in Türkiye and offers a secure booking platform that connects travellers with verified local guides.

Guide-verification processes, booking management, payment processes, cancellation and refund processes, customer support, and dispute resolution are coordinated by VibeGuide.

🔒 SSL-Protected Platform

All information transmitted between your device and our platform is protected with industry-standard SSL/TLS encryption technologies.

This means your personal information and payment transactions are carried out over secure connections.

🏢 Registered Turkish Company

VibeGuide is operated by the following company:

VİBECORE TURİZM SEYAHAT ACENTASI VE DİJİTAL HİZMETLER TİCARET LİMİTED ŞİRKETİ

It is a registered company legally established and operating in Türkiye.

Tax Office: Marmaris Tax Office

Tax Number: 9251328389

Trade Registry Number: 12686

🪪 Licensed Tourism Operations

VibeGuide works with licensed tourist guides and verified service providers.

The necessary verification and control processes are completed for guides to be able to accept bookings through the platform.

Tourism activities are carried out in accordance with the applicable tourism legislation of the Republic of Türkiye.

💳 Secure Payment Infrastructure

Payments are processed through licensed payment institutions and certified payment service providers.

VibeGuide does not store the following information on its servers:

The full card number
CVV / security code
Sensitive card security details

Payment transactions are carried out over secure payment infrastructures that comply with industry standards.

📋 Transparent Pricing

The total price of each experience is shown to the user before the booking is completed.

No hidden fees or surprise additional costs are applied after payment.

Services not included in the price are clearly stated before booking.

✅ Clear Service Scope

Before completing the booking, users can view the following information:

Services included in the price
Services not included in the price
Meeting point
Experience duration
Guide language
Participation conditions
Cancellation and refund terms

This way, all details are presented transparently before booking.

↩️ Cancellation and Refund Assurance

All bookings are subject to the published cancellation and refund conditions.

The applicable cancellation windows and refund terms are shown to the user before payment and explained in detail in our Cancellation & Refund Policy.

Depending on the situation, users may be offered one of the following options:

Full refund
Alternative date
Alternative guide
Equivalent experience

🎧 Customer Support

Our support team is available to help with bookings, payments, cancellations, account operations, and operational matters.

Monday – Friday · 09:00 – 18:00 (UTC+3)

📧 support@vibeguideapp.com

📞 +90 530 828 76 96